Returns & Refunds
30 Day Money Back Guarantee
Buy with Confidence!
The JODHPUR DESIGNS 30 Day Money Back Guarantee protects purchases made from our website.
Though we are sure you’ll love our products, we do understand that sometimes you may change your mind.
If you decide to cancel your order before it is sent to you, you will receive a full refund.
If you decide to cancel your order after it has been sent, or after you have received it, we will provide a refund of the original purchase price, less the initial and return (or redirect) delivery fees. If your item was purchased with a free shipping promotion, please note that the actual initial delivery cost (which would have been applied had the item not been on promotion*) will be deducted from your refund along with the return delivery cost. Return and redirecting costs are the same as the initial shipping cost.
To organise a return, simply contact us within 30 days of receiving your item at firstname.lastname@example.org including images of your product in the original packaging and we will be in touch with further details.
It’s important for your item to be un-assembled and in original packaging to be eligible for return under the guarantee. We do recommend that if you want to test a feature of your product, such as colour or comfort, to do so in a manner that does not require assembly or irreversible unpacking. If a product is returned without original packaging, a restocking fee may be applied up to the value of the order.
Further information can be found in our Terms and Conditions.
Cancellations and Refunds Policy for Certain Orders
1. Made to Order Products
Please note that products marked as Made to Order on the product pages can only be cancelled within 24 hours of the order being made. Also, this return policy does not apply to Made to Order products. Once your order is placed, your specific product will be made or sourced just for you! To maintain the highest quality standards, a lot of TLC is injected into each individual piece from start to finish.
Please note that we do our best to provide accurate lead times for all Made to Order products, however due to the hands on nature involved in creating your order they are estimates. We would hate to sacrifice quality and that personal appeal on a rushed effort. Thank you for understanding.
2. Commercial and Non-Domestic Orders
Please note that this returns policy does not apply to commercial and business orders, or orders not intended for domestic use. Also, in some circumstances, due to the size of such orders, the order may only be cancelled within 5 days of being made.