How much does shipping cost?
Decor products/ section: For delivery cost, please select your desired products and follow the instructions to check the shipping cost.
Furniture products (under Traditional and Industrial sections): Shipping is available within Sydney only and cost is fixed; which will be shown once the product is selected.
Please note that for addresses that require barge or off-mainland access, such as islands, there may be extra costs not shown at checkout.
Where can we deliver to?
We deliver Decor products (mentioned under Decor section) Australia-wide and Furniture products (mentioned under Traditional and Industrial categories on our site) within Sydney only. .
Please note that our carriers do not deliver furniture and home products to PO BOXES, so please ensure you give your full delivery address at checkout.
When will my order be shipped?
Most products (under Decor category) are usually shipped within 7 days of payment, and will be conveniently delivered to your home or office. If the products are not available for immediate shipping, our team will contact you to let you know the next possible shipping date.
Products mentioned under the Traditional and Industrial sections are currently available for delivery within Sydney only and our team will contact you to setup a shipping date as per product and your availability.
When will I receive my order?
For Decor products: Deliveries take place every Friday during normal business hours, excluding public holidays.
For Furniture products (under Traditional and Industrial sections of the site): Deliveries take place on 14th and 28th of every month. Furniture delivery is currently available within Sydney only. From dispatch, we estimate that orders being delivered to Australia take between 8-12 business days.
What if there is more than one product on my order?
Please check the dispatch date shown on your invoice for each product, to check the dispatch dates for each one.
If all products are in stock and marked as "In stock", will be sent in the same delivery. Otherwise, each product will be dispatched within the time-frame or future presale date shown on the invoice.
If you have special delivery requirements or would like to delay delivery of some or all products, please contact us at email@example.com to or leave a comment in the comments field at checkout, and we will contact you. There may be some extra costs for some special delivery requirements.
How will my order be delivered?
We use carriers that are both convenient and cost-effective.
Our couriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery**.
The service our couriers provide does not include taking the items inside, upstairs or in lifts, placement or removal of packaging.
OVERSIZE ITEMS: Drivers will need assistance to carry items from the vehicle to the ground floor door of your home or building for any items designated as oversize, as per OH&S requirements. For delivery addresses that have limited access or are not on the ground floor, we suggest getting the help of family, friends or a neighbour to assist bringing your items inside. If no one is available to assist the driver, please contact us at firstname.lastname@example.org and we will be happy to advise if an assisted delivery could be arranged for your order at an extra cost.
For premium services to certain metro areas that include a two-man delivery service, carrying and placement inside, and/or assembly, please contact us for a quote in advance of ordering.
Do I have to be home to receive my order?
If you cannot be available to accept your delivery, you may contact the courier directly to provide them with an ‘Authority to Leave’ the goods unattended, this will however void your warranty and neither Jodhpur Designs nor our courier can be held liable for any loss, theft, or damage to your item once delivered.
For smaller items that are sent with Australia Post, if you are not available to accept delivery, the driver will leave a card at your premises and your order will be taken to the nearest Auspost centre for you to collect. Australia Post will also not be able to change any delivery information, including the delivery address or add an Authority to Leave, once the item has been dispatched.
How do I track my order?
Once your order has been shipped, you will receive an email with your tracking details, and instructions for how to track your order if tracking is available. For any queries relating to tracking, please email email@example.com
What happens if my order is lost or damaged in transit?
While we use the best carriers in Australia, on very rare occasions, products can be lost or damaged in transit. If the carrier advises you that an order is lost in transit, please contact us at firstname.lastname@example.org for assistance. If your item arrives damaged, please contact us at email@example.com and we will assess the damage in accordance with our warranty policy.
For commercial or bulk orders with special delivery requirements, or if you would like to arrange for delivery by your own carrier, please contact us at firstname.lastname@example.org..
Can items be picked up?
Jodhpur Designs products are available to pickup from our display center /warehouse (5 / 610 Great Western Highway, Girraween ).